The BPO business is like any other business. I call it the 5% rule. The concept is that in any endeavor in life most of the production and therefore money is being made by the top 5% of producers. This is how it works in the BPO business too. Not only are the top 5% of BPO providers doing most of the business but the top 5% of BPO companies are sending out the bulk of the orders. Your job is to become a top 5% provider. The first step towards this is to find out which are the top BPO companies in your geography.